Integrated solution combines personalized outreach and timing optimization with real-time voice AI intelligence to improve enrollment and care outcomes
BOSTON, MA. – MARCH. 19, 2026 – PromptWell, an AI-native patient engagement platform, and Ellipsis Health, a pioneer in clinically validated conversational AI, today announced a strategic partnership designed to transform how healthcare organizations engage and enroll patients into care programs.
This collaboration integrates Ellipsis Health's AI care management voice agent, Sage, with PromptWell's high-throughput engagement platform, creating an end-to-end engagement model that optimizes both outreach timing and live patient conversations. Together, the companies aim to help payers and providers streamline outreach, increase successful patient connections, and improve long-term healthcare ROI.
Healthcare organizations continue to struggle with converting outreach efforts into sustained patient engagement, often facing low connection rates, inefficient follow-up workflows, and inconsistent enrollment outcomes. The PromptWell-Ellipsis integrated solution addresses this challenge by coordinating how and when patient outreach occurs within a unified, AI-driven system.
Purpose-built for healthcare complexity, PromptWell's platform uses AI-driven segmentation and behavioral timing models to determine when a patient is most likely to respond and initiate outreach across SMS, email, and voice at that optimal moment. When an outbound call is initiated, the experience transitions seamlessly to Sage, which conducts the live conversation and guides patients through clinically relevant next steps. Powered by Ellipsis Health's patented Empathy Engine, Sage is trained on millions of live clinical patient calls and designed to be emotionally intelligent. Sage analyzes vocal cues in real time to assess emotional signals and adapt responses accordingly, enabling clinically grounded interactions that support care program enrollment, health risk assessments, and follow-up actions.
"PromptWell is built to automate the 'how' of engagement so healthcare teams can focus on the 'what' of care delivery," said Kaushik Viswanathan, CEO of PromptWell. "By integrating Sage's emotionally intelligent voice agent into our high-velocity engagement engine, we're creating a seamless path from outreach to action. Every touchpoint becomes more than just a notification, it becomes a clinically meaningful interaction that drives measurable ROI and better health outcomes."
By combining precision timing with emotionally intelligent voice engagement, the partnership delivers a seamless, high-throughput outreach ecosystem built to maximize both clinical impact and operational efficiency. Together, the integrated solution enables healthcare organizations to:
- Trigger Precision-Timed, Multi-Channel Activation: AI models pinpoint the exact moment to deploy multi-channel outreach, via SMS, email, or outbound calls, increasing connection rates and patient throughput.
- Deliver Emotionally Intelligent Care Management: Ellipsis Health's clinical insights pair with PromptWell's automated journeys to conduct health risk assessments, annual wellness visit scheduling, and transitions of care check-ins that are aligned and tailored to patient needs.
- Increase Enrollment and Performance Metrics: By improving successful patient connections and guiding patients into next-step actions, the solutions drive higher care program enrollment and performance across HEDIS measures and Medicare Star Ratings.
- Operate as a Closed-Loop, Scalable System: Engagement outcomes and clinical signals are automatically synced back to the central database, creating a feedback loop that continuously refines segmentation, timing, and outreach effectiveness, overall enhancing the full patient experience.
"Precision timing gets you the answer. Emotional intelligence builds the relationship and keeps patients engaged," said Amanda Bury, Chief Growth Officer of Ellipsis Health. "With PromptWell, we're transforming healthcare outreach into conversations that power smarter, more adaptive care management at scale. The result is a system that meets patients where they are and turns every interaction into a step toward better care."
About Ellipsis Health
Ellipsis Health is an AI healthcare company transforming care management through an emotionally intelligent AI voice agent. Powered by its patented Empathy Engine, the company's AI Care Manager, Sage, expands provider capacity, streamlines workflows, and elevates patient engagement, allowing clinical staff to operate at the top of their license. Ellipsis Health is trusted by top-tier healthcare organizations, including leading providers and payers, to deliver AI solutions proficient at handling patients with complex physical, behavioral and social needs that drive the majority of healthcare costs.
Learn more at www.ellipsishealth.com
About PromptWell
PromptWell is an AI-native healthcare engagement platform that transforms traditional outreach into personalized, dynamic patient journeys. By combining proprietary AI, behavioral timing intelligence, and human-centered design, PromptWell enables healthcare organizations to deploy millions of compliant, individualized touchpoints across channels, guiding members to the right care at the right time.
Learn more at www.promptwell.com
Contact Information
PromptWell: Mary Hoffman, mary@hencove.com
Ellipsis Health: Press, comms@EllipsisHealth.com
